Refund policy

Returns
We accept returns within 14 days of delivery for unworn items in original condition. To be eligible, the item must be:
· Unworn, unused and free of scratches, smudges or marks
· Returned with all original packaging: case, cleaning cloth, box, tags and protective lens film/stickers
· Accompanied by proof of purchase (order number)
Items that do not meet these conditions will be sent back to you at your cost, and no refund will be issued.

How to start a return
Email help@blueelephant.co  with your order number and reason for return. Do not send items back without a return authorization; unauthorized returns will not be accepted.

Return shipping
Customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds
Once your return is received and inspected (within 5 business days), we will notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days. Refunds cover the item price only, excluding shipping, duties and taxes paid on international orders. Rewards points used or earned on the order will be deducted.

Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.

Damaged, defective or incorrect items
Contact us within 7 days of delivery with your order number and photos of the item and packaging. After review, we will offer a replacement, repair or refund at our discretion. No return shipping cost applies for approved claims.

Order cancellations
Orders cannot be canceled once placed. If you change your mind, you may return the item under our return policy above.
Lost or stolen packages
Once a package is marked delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the carrier directly.

Contact
BLUE ELEPHANT USA · Returns: BLUE ELEPHANT Returns, c/o CJ Logistics America (Bloomington Center), 18750 Orange St, Bloomington, CA 92316, USA · help@blueelephant.co